Tenant referencing with FCC Paragon

Chris Horroll
Chris Horroll
  • Updated

Alto has integrated with FCC Paragon, enabling you to get seamless reference checks from a reliable provider with 25 years’ experience.

By utilising your Alto data, FCC Paragon can carry out your request in a quick and seamless process. From automated digital reference checks to fully comprehensive referencing, and legal protection and rent cover - FCC Paragon’s your one-stop-shop for every stage of the lettings process.

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This article includes: 

What are the benefits of using FCC Paragon for referencing?

  • Choice of options - Carry out automated digital, or full comprehensive referencing, depending on your needs. With prices starting from £6 and a choice of turnaround times from 1, 24 or 48 hours - there’s a service to suit
  • Rent protection - Whichever service you choose, there’s rent protection available for you, with cover of up to £5,000 per calendar month with a maximum benefit of up to £100,000
  • Seamless rent collection - Take the hassle out of rent collection with a Rent Collect service that collects the rent from the tenant at the frequency you prefer by direct debit, and passes this on to you on the next working day after cleared funds are received by us
  • Built-in support - Get first-class customer service for you and your clients with a trained support team that answers calls within 25 seconds

Setting up the integration

If you would like to request access, whether you're an existing FCC Paragon customer or if you want to get set up as a new customer:

  1. Click Tools on the main toolbar
  2. In the dropdown menu, click Integrations
  3. Click the Referencing category
  4. Below FCC Paragon, click Tell me more
    1. If you're an existing FCC Paragon customer and want to integrate your account with Alto, click Integrate FCC Paragon. Slide the toggle indicating you have an account and select the branches you'd like to activate. Then, click Integrate. A Connected message appears if successful
    2. If you're a new customer wanting to get set up with FCC Paragon, click Register interest. Complete the short form and click Submit. FCC Paragon will then contact you to set up a no-obligation chat so you can find out more about them and how they integrate with Alto

How does the integration work?

Conducting the checks

When using any of our tenant referencing or tenant onboarding integrations, making sure the property has the correct status is vital.  Watch the following video to learn more.  


Once an offer has been accepted by all parties on an Available or Let (Marketing) property, a Proposed tenancy will be created within the Tenancies side menu tab of that property.

To access the tenancy progression screen from this point:

  1. Click the Proposed tenancy
  2. The tenancy Overview opens. Either click the Proposed Tenancy status, or, click Tenancy on the side menu
  3. The tenancy Term displays, and from here you can click Progression and begin to progress the tenancy

     Note

    The tenancy progression screen can be accessed in two other ways:

    From Progressions:

    1. Click Progressions on the main toolbar
    2. Click All Lettings on the side menu
    3. Click the relevant tenancy from the list

    From Properties:

    1. Click Properties on the main toolbar
    2. Select the relevant property from Recent & Favourite Properties
      1. Alternatively, find the property using the Search Properties bar in the top right
    3. Click Actions
    4. In the dropdown menu, click Lettings Progression
  4. Within the tenancy progression, ensure that all of the information within the Tenancy Details section is correct - If you need to update missing data or make amendments, you can do so via Edit Tenancy
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  5. Click Start referencing checks. This will begin the reference check process using the information in the Tenancy Details section
  6. Ahead of sending the information to FCC Paragon to begin their tenant referencing checks, you can review details About the Tenancy and About the Tenant
    Tenant_Referencing_landing_page.png
  7. If you're happy with the information, click Send reference details
    Tenant_Referencing_Requested.png
  8. The details of the tenancy are sent to FCC Paragon who will conduct the reference checks. Click Finished

Viewing the results of the checks

The results of the reference checks will be stored on the relevant tenancy record.

  1. Click Tenancies on the main toolbar
  2. Select the relevant tenancy from Recent & Favourite Tenancies
    1.  Alternatively, find the tenancy using the Search Tenancies bar in the top right
  3. Click Tenancy on the side menu
  4. Click the Referencing top tab
  5. Previous Checks will be listed, stating the time and date of when the referencing check was Requested, when it was Updated, the name of the Tenant, the Status of the referencing request, and who it was Requested By
    1. A snapshot of this information is also visible within the Recent Activity section on the tenancy Overview, and within the tenancy Timeline

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