Refunding monies held on an applicant

You can easily add bank account details to an applicant, and these details act as a starter should you later need to refund held money back to them.

 Note

This is only applicable if the money is still in the Monies Held on the Receipt screen for the applicant and the funds have not been allocated against an existing charge

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This article includes: 

Adding bank account details to an applicant

  1. Click Contacts on the main toolbar
  2. Select the relevant contact (applicant) from Recent & Favourite Contacts
    1. Alternatively, find the contact (applicant) using the Search Contacts bar in the top right
  3. Click Contact on the side menu
  4. Click the Bank Details top tab
  5. Click Add Bank Account
  6. Locate the applicant's bank in the list and click Select
  7. Click Confirm

Alternatively, if the bank isn't listed, you can add a new bank account.

  1. Click Add Bank Account
  2. Click Add New
  3. Enter the relevant bank branch details and click Ok
  4. When the details have been verified as correct, click Confirm
  5. Enter the bank details for the applicant and click Add

Refund held money to the applicant

  1. Click Contacts on the main toolbar
  2. Select the relevant contact (applicant) from Recent & Favourite Contacts
    1. Alternatively, find the contact (applicant) using the Search Contacts bar in the top right
  3. Click Actions
  4. Within the dropdown menu, click Refund
  5. The Refunds For window opens
    1. Refund Date - Enter or edit the date for the refund
    2. Refund Type - From the dropdown, you can select your preferred payment type for how you are going to pay the money back to the applicant
    3. Send Refund - Ensure this is ticked if it isn't already
    4. Refund from Client Account - Select which bank account you are refunding the money from
    5. Bank Reference - Add a reference if necessary
    6. Refund Monies Held - Tick this option and then enter the amount you want to refund in Monies Held to Refund. This can be the full amount or part amount
  6. Click Update

The refund notice is automatically sent via the applicants preferred contact method.

A record of the refund is made available to view in the applicants Timeline, you can click View to open it. It's also recorded from within Transactions on the side menu

The transaction will also be in your relevant Client Account Reconciliation list so you are able to confirm the refund money has been paid out of your client account.

Related articles: 

Receipting money on a Tenancy

Receipting monies on an applicant

Receipting monies held on an applicant

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