Reversing a landlord statement

You're able to reverse the most recent landlord statement to make amendments or corrections, as long as the payment hasn't been processed.  

Note

  • If the landlords preferred payment type is BACS, the statement can only be reversed prior to the BACS payment update being actioned. For any other payment type, the statement can be reversed anytime prior to reconciliation
  • If the statement is sent by email, reversing the statement will not recall the email, therefore the landlord will still receive the initial statement
  1. Click Contacts on the main toolbar
  2. Select the relevant contact (landlord) from Recent & Favourite Contacts
    1.  Alternatively, find the contact (landlord) using the Search Contacts bar in the top right
  3. Click Transactions on the side menu
  4. Click the ... against the relevant landlord payment listing
  5. In the Reverse Landlord Statement window, click Yes to confirm the statement reversal 
  6. Corrections or amendments can now be made. To generate a new statement, click Actions 
  7. In the dropdown menu, click Payment
  8. Click Update to confirm and send the revised statement

Related articles:

Paying a landlord

Landlord period statements

Retaining money from a landlord statement

Receipting money from a landlord

Refunding a fee to a landlord

Setting up management commission

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