Reversing a receipt on a tenancy

If you have receipted money incorrectly, whether it is to the wrong record, or the incorrect amount was entered, you can reverse the receipt and re-enter it again correctly.  

  1. Click Tenancy on the main toolbar
  2. Select the relevant tenancy from Recent & Favourite Tenancies
    1. Alternatively, find the tenancy using the Search Tenancies bar in the top right
  3. Ensure the correct tenancy has been selected and click Transactions on the side menu
  4. Locate the receipt entry and click ... (Actions) at the end of the line
  5. A message appears asking Are you sure you want to reverse the receipt?. Click Yes to raise a credit of the receipt

A record for both the original Receipt and the Reverse Receipt entry appears in Transactions.

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The Timeline shows who reversed the receipt, the date, time and amount.  

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