Deposit and tenancy fee warning triangles

Occasionally, when creating a new tenancy and/or making changes to an existing tenancy, you might cause a warning triangle to appear. Warning triangles and warning notifications appear if you are charging too much deposit or creating a prohibited tenancy charge, as deemed under the Tenant Fees Act 2019.

A warning message will not appear when the deposit amount is in accordance with the Tenant Fees Act 2019 nor when no lettings fees are generated.

If your agency operates outside of the jurisdiction of the Tenant Fees Act 2019, you can configure the warning messages to not display. Warning triangle settings can be changed by your system administrator. 

 Warning

A refundable tenancy deposit under the Tenant Fees Act 2019 is deemed to be: 

  • the amount of five weeks’ rent, where the annual rent in respect of the tenancy immediately after its grant, renewal or continuance is less than £50,000, or
  • the amount of six weeks’ rent, where the annual rent in respect of the tenancy immediately after its grant, renewal or continuance is £50,000 or more 

The ban on tenant fees applies to new or renewed tenancy agreements signed on or after 1 June 2019.

This article includes: 

Warning messages on a property record

On a property record, when adding a deposit amount which is deemed to be too high, a warning triangle appears. When clicked, a message along with a calculation based on the rental price displays.

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Warning messages on Offer Accepted

If the deposit amount on the property record is deemed to be too high, a warning message displays.

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Warning messages at the start of a tenancy

In Lettings Progression, a warning triangle displays when the deposit amount is deemed to be too high.

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Warning messages at Add Initial Invoice and Finalise Let

When the Deposit Required amount at the start of the tenancy, above, is deemed too high, a warning message also appears when you Add Initial Invoice and on Finalise Let.

If an automated tenancy fee is enabled in Branch settings, the warning message will apply an additional warning message to ensure tenancy fees comply with the Tenant Fees Act 2019. 

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Warning messages at Renewing a Tenancy and New Periodic Term

If the deposit amount on the original tenancy exceeds five weeks of the weekly rent, the balance of the deposit must be refunded to the tenant.

For more information on a Partial deposit refund for custodial deposit scheme, click here
For more information on a Partial deposit refund for insured deposit scheme, click here

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During the renewal process and in the Renewal Progression, the deposit amount can be edited to the correct amount to which the deposit has now been reduced.

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When finalising the renewal, another warning message appears if the deposit is deemed to be too high and any tenancy charges do not comply with the Act.

Warning messages default settings

You can configure the warning messages to not display if you operate outside of the jurisdiction of the Tenant Fees Act 2019.

 Note

You will need access to System Administration to edit your default settings. Your appointed office Group Administrator will have access to these permissions

To disable warning messages:

  1. Click Tools on the main toolbar
  2. Within System Tools on the side menu, click System Administration
  3. Click Branches
  4. Click Edit next to your Active branch
  5. Scroll down the screen and untick two tick boxes
    1. Show Maximum Deposit Exceeded   
    2. Show Tenancy Fee Warning
  6. Click Save

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