Once you have placed your Alto order, in order for it to progress to installation, you will need to complete the Direct Debit forms in the To-Do List section of your My Account. One is for your Alto software monthly subscription and the other for SMS charges (if you do not use the SMS service you will not be charged).

We can then begin compiling the relevant account and business details onto your Alto system.

  1. Log in to My Account 
  2. Click Direct Debit Mandates. This is a link to download the direct debit forms
  3. Print these documents, completing them in full and signing them (not a computer generated signature)
  4. Once fully completed, scan and save them to your computer 
  5. Click +Upload a file on the corresponding button, to upload the Completed Direct Debit Mandate and Completed SMS Direct Debit Mandate (if applicable) into your My Account  

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