PropertyFile Maintenance - overview, setup and configuration

Chris Horroll
Chris Horroll
  • Updated

Within PropertyFile, the Maintenance module allows tenants to report maintenance issues via the Tenant Portal website. You will be able to view and process the reported maintenance issues in Alto, and Tenants and Landlords will also have visibility of the Works Orders you choose to share. You can also configure the tenant options for reporting an issue, create custom advice notes, as well as create checklists to help tenants manage small issues themselves.

To view a run through of a maintenance request being submitted and pulled through into Alto, please see the video below.


To find out how to set up and configure PropertyFile Maintenance, please see the video below.

Related articles: 

Activating PropertyFile Maintenance

Managing maintenance issues reported by tenants using PropertyFile