PropertyFile is an online platform that has been integrated with Alto. It connects you with your customers, allowing you to provide a better level of customer service and makes your agency stand out from the crowd. In turn, this allows you to win more instructions and retain existing customers.
The Maintenance module allows tenants to report maintenance issues via the Tenant Portal website or app. You will be able to view and process the reported maintenance issues in Alto, and Tenants and Landlords will also have visibility of the Works Orders you choose to share. You can also configure the tenant options for reporting an issue, create custom advice notes, as well as create checklists to help tenants manage small issues themselves.
To find out how to set up and configure PropertyFile Maintenance, please see the video below.
Related articles:
Activating PropertyFile Maintenance
PropertyFile Maintenance - overview
Managing maintenance issues reported by tenants using PropertyFile
