Withdrawing an offer from a lettings property after it has been accepted

In Alto, you're able to withdraw an accepted offer from a lettings property, whether the withdrawal request originates from the landlord, or, the proposed tenant.

This article includes: 

• From Progressions
• From the Property

From Progressions

1. Click Progressions on the main toolbar
2. Select the relevant property from the All Lettings list
   1.  Alternatively, find the property using the Search Lettings bar in the top right
3. Click Actions
4. In the dropdown menu, click either:
   1. Withdrawal by Landlord
   2. Withdrawal by Applicant
      (The selection depends on which party wishes to withdraw from the agreement)
5. Depending on whether the property is to be re-marketed, ensure you click the correct option within the Property Revert dropdown menu; either Available or Withdrawn
6. Amend the marketed New Rent price, if required
7. Depending on whether the applicant still wishes to find a property, ensure you click the correct option within the Applicant Intention dropdown menu; either Rent or Not looking
8. Type any relevant notes into the Notes field
9. Click Save

From the Property

1. Click Property on the main toolbar
2. Select the relevant property from Recent & Favourite Properties
   1.  Alternatively, find the property using the Search Properties bar in the top right
3. The property Overview displays. Click Actions
4. Click Lettings Progression
5. Click Actions
6. In the dropdown menu, click either:
   1. Withdrawal by Landlord
   2. Withdrawal by Applicant
      (The selection depends on which party wishes to withdraw from the agreement)
7. Depending on whether the property is to be re-marketed, ensure you click the correct option within the Property Revert dropdown menu; either Available or Withdrawn
8. Amend the marketed New Rent price, if required
9. Depending on whether the applicant still wishes to find a property, ensure you click the correct option within the Applicant Intention dropdown menu; either Rent or Not looking
10. Type any relevant notes into the Notes field
11. Click Save