Advertising tenant fees online

You can ensure that any tenant fees that you're able to charge, are shown online. The Tenant Fees Act 2019 was introduced to stop the charging of fees to tenants.

 Note

You will need access to System Administration, to edit your default settings. Your appointed Group Administrator will have access to these permissions

To advertise your tenant fees online:

  1. Click Tools on the main toolbar
  2. On the side menu, under System Tools, click System Administration
  3. Click Branches
  4. Click Edit next to your branch
  5. Scroll to the bottom and click Portal Settings
  6. In the Portal Fee Information field, type the details of your fees
  7. Slide the toggle for Re-upload Properties? from red to green
  8. Click Save

 Note

You can type up to 4000 characters maximum including any mark-up needed for formatting. The changes made here will upload to the Zoopla portal in real time, whereas other portals may upload overnight to show the amendments the following day

 Warning

If you have previously been uploading your tenancy fees via the Agents page, any amendments made in Branch Settings will override the admin page.  This override function only takes effect from Branch Settings, if you amend the fees in the Agents page, this will not pull back the information to Branch Settings within Alto

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