Deactivating and reactivating user accounts

You can easily reactivate and deactivate a users account on Alto. You might look to do this when a staff member leaves the business. 

 Note

You will need access to System Administration, to edit your default settings. Your appointed Group Administrator will have access to these permissions

This article includes: 

Reactivating a user account

  1. Click Tools on the main toolbar
  2. On the side menu, under System Tools, click System Administration
  3. Click Group Users
  4. Click Edit next to the user you want to reactivate
  5. Scroll down and change their Status to Active
  6. Click Save

 Warning

Remember to assign group roles to the user, otherwise, the user will not be able to log in to Alto

 Note

If you have no licenses available, an error message appears. For help with arranging additional licenses, please click Submit a request below

Deactivating a user account

  1. Click Tools on the main toolbar
  2. On the side menu, under System Tools, click System Administration
  3. Click Group Users
  4. Click Edit next to the user you want to deactivate
  5. Scroll down and change their Status to Inactive
  6. Click Save

Related articles: 

How do I unlock a user account?

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