This article includes: 

Consent Communication Preferences

Your clients can manage their notification preferences or delete their account by logging into their PropertyFile account.

  1. Click their name in the top right-hand corner
  2. Click Settings 

Notification Settings

In Settings, they can:

  • View the email address of where the notifications are being sent

  • Opt in or out of having the notifications sent to them or not


If your client opts out of notifications, they can come back into this section at any time and opt back in

Deleting Accounts

If a client decides they no longer wish to have a PropertyFile account, they can delete their account from within Settings.  

  1. Click Delete my account

If a client deletes their account, a notification is sent to you as the agent advising of this deletion. This enables you to update your records accordingly.  

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