As a System Administrator, you can unlock any users accounts that may become locked. User accounts can become locked when a user has too many unsuccessful attempts at logging in.
This is the error message they will receive:
To unlock a user account:
- Click Tools on the main toolbar
- On the side menu, under System Tools, click System Administration
- Click Group Users
- Scroll down and find the account you need to unlock. In the Locked Out? column, click Unlock
- Click Unlock
The user can now login correctly to Alto.
Alternatively, use the troubleshooter below to guide you through this process step by step:
