For long term Alto users, what you previously knew as the Knowledge Centre is now called the Help Centre.
The Help Centre is our knowledge base of 'how-to' articles and videos that are specifically written to help you with any specific task you are looking to perform on Alto.
The Help Centre can be accessed in several ways.
Accessing the Help Centre from within Alto
You can go directly to the Help Centre if you:
- Click Help on the main navigation bar
- Click Help Centre
The search function can be used to locate an article or video that will help guide you through any specific process you need help with. You can also scroll down the page to browse the category tiles.
Within the Alto Knowledge Base category, each section is laid out in a similar fashion to the Alto main navigation bar.
You can also indirectly reach the Help Centre via the Support option within Alto:
- Click Help on the main navigation bar
- Click Support
- Search for what you need and relevant Help Centre articles will display
- Click on the the relevant article title to open the article in the widget
- To access the full article in the Help Centre, click the expanding arrow at the top right
A few articles will need to be viewed in full, for example, any of the Managing my Account forms.
Accessing the Help Centre using the direct URL
The Help Centre can be accessed directly using the following link: https://support.altosoftware.co.uk/hc/en-gb. You can bookmark this link as the Help Centre is open to all and not restricted to login.