Where is the Knowledge Centre?

Your Knowledge Centre has moved, had a refresh and can be accessed in a few different ways.  The Knowledge Centre is now called the Help Centre.  

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This article includes: 

Accessing the Help Centre from Chat

  1. Click Chat to access the powerful search feature to search your new Help Centre
  2. You can start a new chat with Support
  3. Once you get a list of articles, click on the title to open the article in the widget 
  4. To access the full article in the Help Centre, click the expanding arrow at the top right 

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A few articles will need to be viewed in full, for example, any troubleshooting articles, and any of the My Alto forms.

Accessing the Help Centre from Guide

Next to the Chat button, there is a new Guide button that bypasses chat and takes you directly to the refreshed Help Centre.  

There is a powerful search on the Help Centre but you can also scroll down the page to browse the categories.  

The Help Centre content is constantly being added to but email learning@zoopla.co.uk if you have any questions regarding content.  

Accessing the Help Centre using the direct URL

The Help Centre can be accessed directly using the following link https://support.altosoftware.co.uk/hc/en-gb. The link can be bookmarked as the Help Centre is open to all, and no longer restricted to login.

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