How do I reset my password?

If you, or someone in your branch forgets their password, your appointed Group Administrator can reset your password. Alternatively, you can also reset your password. 

This article includes: 

Standard users

  1. Attempt to login to Alto. If you receive an unsuccessful message, click Reset your password 


    1. Alternatively, click Forgotten your password on the login screen if you don't want to attempt to login
  2. Ensure your email address is correct
  3. Click Send
  4. You'll receive an email from your own email address with a reset password link. Click the link
  5. Type in a new password
  6. Click Submit
  7. Click Login
  8. You're now logged into Alto using your new password 

 Best practice

Passwords need to contain a minimum of 6 characters, an uppercase character, a lowercase character, a number and a non-alphanumeric character

System Administrators

If you're a system or group administrator, you can unlock user accounts for any member of staff.  

  1. Click Tools on the main toolbar
  2. On the side menu, under System Tools, click System Administration
  3. Click Group Users
  4. Click Edit next to the user you need to reset the password for
  5. Scroll down to New Password Required on Next Login and click Reset Password. It will confirm the email address you can send this to. You can amend this, if required 
  6. Click Reset and Send Email 
  7. The user receives the reset password email. Follow the steps above from step 4

Related articles: 

How do I unlock a user account?

Deactivating and reactivating user accounts

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