How do I reset my password?

If you, or someone in your branch forgets their password, your appointed Group Administrator can reset your password. Alternatively, you can also reset your password. 

This article includes: 

Forgotten Password - All

  1. Attempt to login to Alto. If you receive an unsuccessful message, click Reset your password 


    1. Alternatively, click Forgotten your password on the login screen if you don't want to attempt to login
  2. Ensure your email address is correct
  3. Click Send
  4. You'll receive an email from your own email address with a reset password link. Click the link
  5. Type in a new password
  6. Click Submit
  7. Click Login
  8. You're now logged into Alto using your new password 

 Best practice

Passwords need to contain a minimum of 6 characters, an uppercase character, a lowercase character, a number and a non-alphanumeric character

Changing passwords for security reasons

From time to time, you might want to change your passwords for security reasons. Please see How to manage your passwords effectively for how and why you should do this.  

  1. Click Your name in the main toolbar
  2. Select Account Settings 
  3. Click Change Password 
  4. Add in your new password, ensuring it meets all the security criterion
  5. Press Submit

System Administrators

If you're a system or group administrator, you can unlock user accounts for any member of staff.  

  1. Click Tools on the main toolbar
  2. On the side menu, under System Tools, click System Administration
  3. Click Group Users
  4. Click Edit next to the user you need to reset the password for
  5. Scroll down to New Password Required on Next Login and check the Reset Password box
  6. Click Save, and a reset password email will be sent to the user. If they try to log in using their old credentials, they will be required to update their password before accessing Alto

Related articles: 

How do I unlock a user account?

Deactivating and reactivating user accounts

2 step verification

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