How do I reset my password?

If you, or someone in your branch forgets their password, this can be reset by the user themselves.

If needed, a Group Administrator can trigger a reset password email to be sent to the user.

This article includes: 

Forgotten Password - All users

  1. Click Forgot password? on the login screen

    alto_auth0_login.png

  2. Enter your Login Name in the Email address field

    alto_auth0_login2.png

  3. Click Send password reset email
  4. You'll receive an email with a reset password link. Click the link
  5. Type in a new password and confirm by re-entering
  6. Click Submit
  7. Go back to the original login screen and use the new password to log in

 Best practice

Passwords need to contain a minimum of 8 characters, an uppercase character, a lowercase character, a number and a special character

Changing passwords for security reasons

From time to time, you might want to change your passwords for security reasons. Please see How to manage your passwords effectively for how and why you should do this.  

  1. Click Your name in the main toolbar
  2. Select Account Settings 
  3. Click Change Password 
  4. You'll receive an email with a reset password link. Click the link
  5. Type in a new password and confirm by re-entering
  6. Use this password when you next log in

System Administrators

If you're a System/Group Administrator, you can trigger a password reset email for any member of staff.  

  1. Click Tools on the main toolbar
  2. On the side menu, under System Tools, click System Administration
  3. Click Group Users
  4. Click Edit next to the user you need to reset the password for
  5. Scroll down to Reset Password and click the link. This will send a reset password email and if the user tries to log in using old credentials, they will be required to update their password before accessing Alto

Related articles: 

How do I unlock a user account?

Deactivating and reactivating user accounts

Two step verification

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