How do I submit a ticket?

If you need to contact support by submitting a support ticket, you can do this from the Help Centre, or, out of hours from Chat in Alto.  

This article includes: 

From Chat

The Chat button is dynamic, and will show Chat during office hours, and Help out of office hours. When chat agents are online, you won't be able to log a Support Ticket, but you can talk to an agent.  

  1. Click Help
  2. Search for what you need 
  3. Click Leave a message to log a support ticket

From the Help Centre

At the top right of every page there is an option to Submit a request. Click Submit a request to open up the contact form where you can submit a ticket to the support team.  

Alternatively, at the bottom of articles there is a Submit a request option as well.  

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