Monies held is money you receive from an applicant and keep on their contact record, without allocating it to a charge, until it's needed. For example, you might receipt a holding deposit as monies held before the tenancy has been created.
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Receipting money as monies held
Receipt the money against the applicant without allocating it to any charges.
- Click Contacts on the main navigation bar
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Select the relevant contact (applicant) from Recent & Favourite Contacts
- Alternatively, find the contact (applicant) using the Search Contacts bar in the top right
- Click Actions
- From the dropdown menu, click Receipt
- The Receive From window opens. Complete the following:
- Receipt Date - Set the Receipt Date
- Receipt Type - You can change this to the correct payment method from the dropdown menu
- Bank Reference - A reference can be entered, if required
- Receive into Bank Account - Set the bank account the money was received in to, using the dropdown menu
- Amount Received - Enter the total amount you received
- Ensure there are no Outstanding charges that Alto is trying to allocate the money against
- If any charges are ticked in the Allocate? column, untick them so the money received doesn’t get allocated to these charges
- Click Update
- A Monies Held box appears
- You have the option to edit Held Monies with a description of your choice (if required)
- Click Yes
Viewing and sending the receipt
This money is now available to use against future charges. A record of the receipt is available to view in the applicant's Transactions and Timeline, both available on the side menu.
From the Timeline, click the purple Here, to Issue and send a copy of the receipt using the applicant's preferred delivery method. You can also click the purple View to download a copy of the receipt.
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Related Help Centre articles that you may find useful.
Refunding monies held on an applicant
Receipting monies on an applicant
Reversing the use of monies held against a charge on an applicant