Check your new Alto login details

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Alto is a cloud based system meaning you can access it from anywhere with an internet connection.

To ensure a smooth log in process, there are three key things you will need; your Alto URL, your Username, and your Password. Your team will receive these details from us on the first day you start using Alto.

 Note

If you don't think you've received your login details, please check your junk/spam folder first.
Then, if you still don't have them, please contact Support. Click Submit a request below and complete the contact form

  • Your Alto URL - During your onboarding, you’ll have been provided with a URL which you must use to access Alto. We recommend saving it as a bookmark on any computer you use regularly to access Alto

     Note

    Set up a bookmark for the URL using Google Chrome
    1. Click the ellipsis (three dots) in the top right hand corner of your browser
    2. Hover over Bookmarks and click Bookmark manager
    3. Click the ellipsis (three dots) in the top right hand corner and select Add new bookmark
    4. Enter a Name for your bookmark, i.e. 'Alto login', and then paste in the URL we sent you
    5. Click Save
    6. Once this has saved, make sure you remove any previous bookmarks to avoid confusion
    Set up a favorite for the URL using Microsoft Edge
    1. Click the star (Favorites) in the top right hand corner of your browser
    2. Click the ellipsis (three dots) in the top right hand corner to open up More options
    3. Click Open favorites page
    4. Click Add favorite
    5. Enter a Name for your favorite, i.e. 'Alto login', and then paste in the URL we sent you
    6. Click Save
    7. Once this has saved, make sure you remove any previous bookmarks to avoid confusion
    Keep in mind that there are multiple different URLs for Alto which are used by different agencies. Your login details will only work for the URL provided to you by our onboarding team. For this reason, a web search for ‘Alto Login page’ or similar may not take you to the correct place to enable you to log in.
  • Your Username - Also known as your Login Name, this will be a valid email address that you’ve provided us with. Each user will have their own unique username which relates to their individual email address.
    Please be assured that marketing emails will not be sent to this address
    For more information on Changing the Alto Login Name, click here
  • Your Password - You will be sent an email containing details of how to log in to Alto and set up a password.
    If you, or someone in your branch forgets their password, the user can reset their password themselves
    For more information on How to reset your password, click here

For your added security, each Alto user can choose to enable two step verification.

With it enabled, once users enter their Username and Password, they’ll be emailed a verification code. When this code is entered into Alto, the user can then add the mobile number that they'd like to use for two step verification. Alto will then send another code via an SMS text message to the mobile phone number, this will need to be entered into Alto to confirm the login.
For more information on Two step verification, click here

Related articles:

How do I unlock a user account?

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