Check your new Alto login details

Alto is a cloud based system meaning you can access it from anywhere with an internet connection.

To ensure a smooth log in process, there are three key things you will need; your Alto URL, your Email address, and your Password. Your team will receive these details from us on the first day you start using Alto.

• Your Alto URL - During your onboarding, you’ll have been provided with a URL which you must use to access Alto.
  It's important that you then save it as a bookmark using the specific process below, on any computer you use regularly to access Alto, to ensure the link works correctly every time.
  
  

   Note

  Set up a bookmark for the URL using Google Chrome

  1. Click the ellipsis (three dots) in the top right hand corner of your browser
  2. Hover over Bookmarks and lists and click Bookmark manager
  3. Click the ellipsis (three dots) in the top right hand corner and select Add new bookmark
  4. Enter a Name for your bookmark, i.e. 'Alto login', and then paste in the URL we sent you
  5. Click Save
  6. Once this has saved, make sure you remove any previous bookmarks to avoid confusion
     

  Set up a favourite for the URL using Microsoft Edge

  1. Click the star (Favourites) in the top right hand corner of your browser
  2. Click the ellipsis (three dots) in the top right hand corner to open up More options
  3. Click Open favourites page
  4. Click Add favourite
  5. Enter a Name for your favourite, i.e. 'Alto login', and then paste in the URL we sent you
  6. Click Save
  7. Once this has saved, make sure you remove any previous bookmarks to avoid confusion

  Additionally, you can always access Alto via the Log in to Alto option at the top of the Help Centre 

• Your Email address - Also known as your Username/Login Name, this will be a valid email address that you’ve provided us with. Each user will have their own unique and individual email address.
  Please be assured that marketing emails will not be sent to this address
  For more information on Changing the Alto Login Name, click here
• Your Password - You will be sent an email containing details of how to log in to Alto and set up a password.
  If you, or someone in your branch forgets their password, the user can reset their password themselves
  For more information on How to reset your password, click here

For your added security, each Alto user can choose to enable two step verification.

With it enabled, once users enter their Email address and Password, they’ll be emailed a verification code. When this code is entered into Alto, the user can then add the mobile number that they'd like to use for two step verification. Alto will then send another code via an SMS text message to the mobile phone number, this will need to be entered into Alto to confirm the login.
For more information on Two step verification, click here

• Related Help Centre articles that you may find useful.

  How do I unlock a user account?