How to Whitelist Alto emails

There are a few reasons our emails might not be hitting your inbox. For example:

  • The emails might be going into your spam/junk folder - We advise you to check and see if our emails are there in the first instance.
    If you use Gmail, they may have also gone into your Promotions folder, so check there too
  • You might've opted out of receiving emails - Email marketing@hello.altosoftware.co.uk to find out if you have previously opted out and confirm if you'd like to opt back in

If our emails are in your spam/junk folder or you're not receiving our emails and you haven't opted out, you should whitelist our email sender addresses to have a better chance of receiving our emails.

Whitelisting is the practice of adding an email address to an approved sender list, so emails from that sender are never moved to the spam/junk folder.

In this example, whitelisting Alto emails will allow all emails from us through any IT provider blocks, spam or junk filters, that may stop them. This is necessary in order to receive our product newsletter emails keeping you up to date on new features, and crucially, emails surrounding your migration to Alto (if applicable).

To make sure all the emails get through to your inbox, ensure the following: 

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