Complete your training

Chris Horroll
Chris Horroll
  • Updated

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Ahead of your data migration and receiving access to Alto, now’s the ideal time to make sure your team completes their Alto training.

If they haven’t already, all your Alto users will shortly receive a link to access e-Learning and Video-style training via the Alto Learning Hub.

This article includes:

What e-Learning and videos are available?

The Alto migration experience includes comprehensive, mandatory, free of charge e-Learning and Video-style training via the Alto Learning Hub

The e-Learning consists of bite-sized interactive courses alongside on-demand Video content, which you can work through at your own pace. Fully responsive, our learning allows you to step through the training at a time and place that suits you with no time limit, and revisit the content at any stage to refresh your knowledge.

The training available and the completion time is as follows:

e-Learning Description Completion time
Foundation 1 This covers the basics of using Alto, from initial log-in through to creating a contact or property record and progressing a sale or let. 2 hours
Foundation 2 2 hours 15 minutes
Property Management This is recommended for lettings negotiators and property managers, and covers how to create and manage a tenancy. 2 hours
Accounts This is recommended for property and/or accounts managers, and covers how to use the accounting functions in Alto including setting up overseas landlord tax, processing deposits, receipting and reconciling payments and paying landlords 2 hours
Alto Extras - System Admin Essentials This is recommended for group administrators and senior managers, and covers how to configure company and branch settings, user roles and permissions, and the set up of standard paragraphs. 1 hour 30 minutes
Alto Extras - System Admin Property Management & Accounts This is recommended for group administrators and senior accounts managers, and covers how to configure NRL settings, statement and invoice remarks, and the sending of accounting documents 1 hour

In addition to the above, you also have access to the Alto Help Centre at any time to search for information.

Should you have any training queries, you can email us at altotraining@houseful.co.uk
For more information on the Alto Learning Hub, including FAQs, click here.

Can I enrol my whole team onto training?

All users can have access to the content on the Alto Learning Hub. It's free to register and enrol on all the content.

If we're notified of users who are decision makers, they'll be given manager permissions. This gives them access to My Team via the menu in the top left on the platform. From here, they can:

  • Add their team members
  • Enrol their team members on learning content
  • View an overview of their teams activity (course progress, last sign in etc)
  • Run training reports on their teams training enrolments and attendance


Should you have any training queries, you can email us at altotraining@houseful.co.uk
For more information on the Alto Learning Hub, including FAQs, click here.

We haven't received our training logins?

If you haven't received your training logins, we advise you check your email providers spam/junk folder in the first instance to see if the email is there.

 Note

We would also advise that you whitelist our email sender addresses to have a better chance of receiving our emails. Whitelisting is the practice of adding an email address to an approved sender list, so emails from that sender are never moved to the spam/junk folder.
For more information on how to whitelist Alto emails, click here

If the training logins still haven't hit your inbox, you can contact our training team directly via email at altotraining@houseful.co.uk and they will be able to assist you.


Alternatively, you can register yourself on the Alto Learning Hub using just an email address. Click Register, and on completing the registration form, you'll be sent an activation email with a link to click to activate the account and set up your password.

Once logged in, you'll have access to all available training, as outlined above in the What e-Learning and videos are available section.

For more information on the Alto Learning Hub, including FAQs, click here.

 Did you know...

Once you've completed all the e-Learning and Video-style training on the Alto Learning Hub, additional training is available if you feel you'd benefit from instructor led sessions. 

We offer advanced and bespoke custom training covering all aspects of Alto - the details of which can be found here alongside booking links.

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