Marketing materials FAQs

Chris Horroll
Chris Horroll
  • Updated

Jupix_to_Alto_snippet.png

When you migrate from Jupix to Alto, you'll use our new self serve migration portal which offers a new-and improved migration experience.

You'll be asked to choose your preferred new Marketing Pack which contains a selection of templates following a pre-designed style and layout.

We've compiled a list of frequently asked questions below that should hopefully answer any queries you have as you progress through your migration.

This article includes:

What do the Marketing Packs contain?

There are a total of 10 marketing packs to choose from, each providing a choice of modern designs. Each pack contains a selection of brochures and window cards at differing sizes, plus a browse sheet.

A letterhead template is included by default.

Within the portal, you can click on the thumbnail to view a detailed overview of each pack and what it contains.

What do I need to supply?

Within the migration portal, you will be asked to supply the following, where it is not already available;

  1. Logo: 300dpi print quality .eps or transparent .png file. Other formats such as .jpg, .jpeg will be accepted
  2. Letterhead: 300dpi print quality .pdf file, no less than 21cm wide, for an A4 document
  3. Primary Hex Colour: The primary colour from your company branding
  4. Secondary Hex Colour: The secondary colour from your company branding
  5. Font: Choose from a selection of fonts

What are my brand colours 'hex codes'?

A hex code is a hexadecimal way to represent a colour in RGB format by combining three values - the amounts of red, green and blue in a particular shade of colour.

It's important you supply us with the correct Hex code to match your branding. Your company will likely have brand guidelines supplied by your designers which specify the colour codes (the primary and secondary colours) used.

However, in the event they don't have brand guidelines, there are websites which can help you to identify any colour code from a website or image.
For more information on Capturing your brands colour codes, click here

How do I convert existing images from .jpg to .png?

You may need to convert the format of your images in order for them to upload successfully, i.e. from .jpg to .png. To do so:

  1. Locate the image on your computer or network (on Windows, it may be within your Pictures folder, or on a shared drive)
  2. Right click the image, hover over Open with and click Paint
  3. With the image open, click File
  4. Hover over Save as and click PNG Picture
  5. Give the copy of the image a new File name and click Save

I'm currently creating my new logo/rebranding - Am I able to replace these later?

Ideally, all final artwork should be supplied prior to template creation. However, if you do need to rebrand the templates at a later date, this is possible (via the request form here) but would be chargeable at an hourly rate and would need to be scheduled into our design pipeline.

Should you need to upload a better quality copy of your logo (i.e. if a high resolution copy of your logo was not available when your templates were first created), you can do so from within Alto.
For more information on Updating your publisher templates logo, click here

I'm unable to upload my Logo or Letterhead?

Downloading a Letterhead from Jupix and converting it to a .pdf format

  1. Click Admin on the main homebar
  2. In the dropdown menu, click Edit Documents
  3. Alongside the relevant letterhead document Template Name, click Edit 
  4. Click the word icon to open your letterhead document template
  5. If a popup message appears, click Ok
  6. Click the letterhead document template download at the bottom of your browser, to open it in Microsoft Word
  7. With the Microsoft Word document open, click File
  8. Click Save As
  9. Give the letterhead document a new File Name
  10. In the Save as type list, click .pdf
  11. Click Save

Supplying a Letterhead

Within the Brand details section, you'll need to supply:

  1. a copy of your Logo in a high resolution 300 dpi, in one of the following formats; .ai, .eps, .png, .jpeg, or .jpg
  2. a copy of your Letterhead in a high resolution 300 dpi .pdf format for use in the master letterhead template

If you have further queries regarding this, click Help in the bottom corner to contact Support and we will assist you.

How do you rebrand the marketing packs?

Once you've supplied us with your logo and the two colours associated with your branding, we can rebrand your selected template pack.

Where the Alto logo appears on our demo templates, we will replace it with your logo. Colours will be changed to match your brand, sometimes using other resources as a point of reference for consistency, such as your website.

Please see an example below of how one of our pre-designed templates might look once the branding and logo have been applied. 

rebrand_marketing_pack.png

The above example features Notting Hill Estates who supplied us with their logo and brand colours. They selected the Edge template pack.

The brand colours have been used throughout the design to create a strong sense of brand identity, whilst elegantly displaying the property on sale.

How many templates can I have?

During your initial migration to Alto, you’re able to choose 1 Marketing Pack per brand within the migration portal. Each Marketing Pack contains a selection of brochures and window cards at differing sizes, plus a browse sheet.

A letterhead template is included by default.

How will my letterhead be created?

We will create you a master letterhead template incorporating the supplied artwork you have supplied, i.e. a header, footer and any other design elements it may contain, such as watermarks etc.

Upon go-live, you will have the following selection available to use;

  • 1 branded letterhead template
  • 1 blank letterhead template
  • 1 continuation letterhead template

Can I have extra letterheads?

If after go-live you require additional letterhead templates to be created, please provide us with a 300dpi .pdf copy of each letterhead design you need converted into a template and our Design team can review this for you.

I would like my own set of standard letters added - Is this possible?

Alto has a fully functional letter editor, and comes with a set of standard letters for you to use at various stages through the property lifecycle. These letters can be edited ad hoc when you create them, or the main master template changed for all future occasions, to suit your own requirements.

One of your 'Post-Migration Tasks' once you're live on Alto is to tailor your letter templates. This is where you either create new templates from scratch should there not be a suitable template available, or, amend existing letter templates (where you remove or overwrite existing content).

 Best practice

If there are specific letters you used frequently on Jupix, you'll still have access to them for 30 days. During this time you can transfer them to Alto and simply copy and paste the content into new or existing letter templates.
If you're approaching the end of the 30 day access window and you haven't transferred all of your letters over, we recommend that you download and save copies of those letters as Microsoft Word files. You'll then be able to access them at your convenience and copy and paste the content into new or existing letter templates

Will I be able to request template changes before we go live?

Each Marketing Pack is delivered containing its default selection of templates.

The following permitted changes can be made to templates following proof;

  • Change of logo file (which doesn't require a rebrand)
  • Change of merge code (which doesn't require a change of layout or design)
  • Change of company contact information (address, telephone, email etc)

If you require a change that sits outside of the above, such as those listed below, an additional charge may apply. 

  • A rebrand, i.e. a change of logo that requires a new colour scheme throughout
  • A change of brochure layout/design
  • Additional brochures, packs or a change of pack
  • Bespoke brochures

If you have further queries regarding this, click Help in the bottom corner to contact Support and we will assist you.

 Note

Bespoke designs or amendments such as those above may not be possible within the standard 3 week migration period, and as such may not be available in Alto by your chosen migration date

What control do I have over template edits going forward?

One of your 'Post-Migration Tasks' once you're live on Alto is to tailor your letter templates with the fully functional letter editor. This is where you either create new templates from scratch should there not be a suitable template available, or, amend existing letter templates (where you remove or overwrite existing content).

Below are some Help Centre articles that you might find useful:

Creating a new stationery template
Creating an ad hoc letter template
Creating a new event driven letter template
Amending a letter template

We advise caution when editing any master templates that the Design team have originally created for you. Any breakages would not be covered without a potential charge to resolve.

If you are unsure and would prefer to avoid any mishaps, it's usually best to contact the Design or Support teams for their advice first.

If you have a broken template, please contact the Design team who will be happy to take a look and advise.

 Note

If you are aware your templates are currently being worked on by our design team, please refrain from editing the templates to avoid file conflicts

Can I change my template pack?

Once you have completed your migration request within the migration portal, the chosen template pack will be escalated over to the Design team for creation and it will not be possible to change your selection after this point.
Please think carefully about the design you choose alongside your business needs and property portfolio.

Can I create my own templates?

If you have completed Alto Brochure training, you may feel confident to create your own templates and this is an option available to you using the online Help Centre articles.

You’re also able to make one-off adjustments to a properties generated template without saving over the master template file.

However, we do strongly advise caution when editing any master templates that the Design team have originally created for you, because any breakages would not be covered without a potential charge to resolve.

If you are unsure and would prefer to avoid any mishaps, it's usually best to contact the Design or Support teams for their advice first.

I'm not ready to decide - am I able to come back later?

Up until the point of signing the contract, you'll be able to go back within the migration portal to change the selection on the Choose marketing materials page.

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request