Training options FAQs

Chris Horroll
Chris Horroll
  • Updated

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When you migrate from Jupix to Alto, you'll use our new self serve migration portal which offers a new-and improved migration experience.

We've compiled a list of frequently asked questions below that should hopefully answer any queries you have as you progress through your migration.

This article includes:

I want more information on the e-Learning training

The Alto migration experience includes comprehensive, mandatory, free of charge e-Learning and Video-style training via the Alto Learning Hub

The e-Learning consists of bite-sized interactive courses alongside on-demand Video content, which you can work through at your own pace. Fully responsive, our learning allows you to step through the training at a time and place that suits you with no time limit, and revisit the content at any stage to refresh your knowledge.

The training available and the completion time is as follows:

e-Learning Description Completion time
Foundation 1 This covers the basics of using Alto, from initial log-in through to creating a contact or property record and progressing a sale or let. 2 hours
Foundation 2 2 hours 15 minutes
Property Management This is recommended for lettings negotiators and property managers, and covers how to create and manage a tenancy. 2 hours
Accounts This is recommended for property and/or accounts managers, and covers how to use the accounting functions in Alto including setting up overseas landlord tax, processing deposits, receipting and reconciling payments and paying landlords 2 hours
Alto Extras - System Admin Essentials This is recommended for group administrators and senior managers, and covers how to configure company and branch settings, user roles and permissions, and the set up of standard paragraphs. 1 hour 30 minutes
Alto Extras - System Admin Property Management & Accounts This is recommended for group administrators and senior accounts managers, and covers how to configure NRL settings, statement and invoice remarks, and the sending of accounting documents 1 hour

In addition to the above, you also have access to the Alto Help Centre at any time to search for information.

Should you have any training queries, you can email us at altotraining@houseful.co.uk.
For more information on the Alto Learning Hub, including FAQs, click here.

Can I enrol my whole team onto training?

All users can have access to the content on the Alto Learning Hub. It's free to register and enrol on all the content.

If we're notified of users who are decision makers, they'll be given manager permissions. This gives them access to My Team via the menu in the top left on the platform. From here, they can:

  • Add their team members
  • Enrol their team members on learning content
  • View an overview of their teams activity (course progress, last sign in etc)
  • Run training reports on their teams training enrolments and attendance


Should you have any training queries, you can email us at altotraining@houseful.co.uk
For more information on the Alto Learning Hub, including FAQs, click here.

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