Track your migration FAQs

Chris Horroll
Chris Horroll
  • Updated

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When you migrate from Jupix to Alto, you'll use our new self serve migration portal which offers a new-and improved migration experience.

We've compiled a list of frequently asked questions below that should hopefully answer any queries you have as you progress through your migration.

This article includes:

When and how can I access Alto?

Once we have migrated your data on your chosen date and tested it to ensure its accuracy, you will be emailed your login details to Alto. This is normally around 24 hours after the migration begins.

The first of your 'Post-Migration Tasks' once you're live on Alto is to Check your new Alto login details.

We haven't received our training logins?

If you haven't received your training logins, we advise you check your email providers spam/junk folder in the first instance to see if the email is there.

We would also advise that you whitelist our email sender addresses to have a better chance of receiving our emails. Whitelisting is the practice of adding an email address to an approved sender list, so emails from that sender are never moved to the spam/junk folder.
For more information on how to whitelist Alto emails, click here

If after the above the training logins still haven't hit your inbox, please contact our training team directly via email at altotraining@houseful.co.uk and they will be able to assist you.

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