Chris Horroll

Alto Subscription FAQ's

1. Tools
2. My Alto - Quotes & Account Changes

This article includes:  Why is my rate increasing? What are you delivering this year to improve my software? How do I get in touch about my subscription? Why is my rate increasing? We’ve been inv...

• Edited 26 January 2022 14:50
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Adding a photographer or accompanying viewer to the diary

1. Diary
2. Diary

Occasionally, you may need to make appointments in your diary for people like photographers and accompanying viewers, who don't need to log into Alto. If this is the case, please contact our Suppor...

• Edited 18 November 2021 15:35
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Uploading documents to a property

1. Property
2. Marketing Properties
3. Rooms & Media

All records, whether they are a property, contact, or tenancy, can have documents linked to them. This ensures that important files are stored in a central place against the relevant record, allowi...

• Edited 05 November 2021 13:24
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Upgrade notes Version 2021.33

1. Release Notes & Legislation
2. Alto Release Notes

This Alto release went live on 2nd November 2021. This article includes: Feature Improvements New Email Template feature Maximum Deposit Calculation New Deposit Calculator Issues resolved Let ...

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Carrying out your Test Migration Review (TMR)

1. New to Alto
2. Start your Alto journey
3. The Onboarding & Migration Process

As part of your Test Migration Review, you’ll have access to a Google drive. In that Google Drive, you’ll find your Onboarding Kick Off slide deck which outlines your journey on to Alto, including ...

• Edited 22 December 2021 14:21
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Changing job titles

1. Tools
2. User Settings

In Alto, occasionally you may want to change the job titles of staff members. This is something that can be done by a System Administrator. Click Tools on the main toolbar On the side menu, under ...

• Edited 15 October 2021 09:37
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Upgrade notes Version 2021.29

1. Release Notes & Legislation
2. Alto Release Notes

This Alto release went live on 7th October 2021. This article includes: Feature Improvements New Email Template feature Property Management Feature Improvements Maximum Deposit Calculation ...

• Edited 07 October 2021 16:19
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List of merge codes for Email Templates

1. Tools
2. App Tools
3. Email Templates

In Alto, to save you time and to help ensure your communication to your customers is on brand, you can now select a template to use when sending an ad hoc email. When using a template you've create...

• Edited 05 October 2021 14:50
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Vebra to Alto terminology and icon guide

1. New to Alto
2. Migrating from Vebra/Encore Live to Alto
3. Terminology differences

When moving across to Alto from Vebra Live, it's important that you're familiar with the terminology and icons used, as actions you're used to doing to perform certain tasks, may not be the same. T...

• Edited 07 October 2021 09:05
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Complaints Procedure

1. Useful information
2. Complaints Procedure

Our aim is to deal with any problems and difficulties quickly and fairly. We will do this by monitoring all complaints and suggestions to help us identify what is going wrong and how we can improve...

• Edited 24 January 2022 11:07
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