Refunding an Applicant
Please Note: You can only refund the Applicant for money you still have. For example, the Deposit must still be in the Account you are refunding from or there must be enough Agency Fees available to allow a refund of Administration Fees.
1. On the Applicant record go to Actions > Refunds
2. On the Refunds screen click Add Refund Item
3. Select the relevant Charge Item and enter all required information, then click OK
4. Choose the Refund Type that you will be using to pay the money back to the Applicant and enter any other required information. Click Update