Partial Deposit Refund – Tenant Fee Ban

Refunding Part Of The Deposit

This User Guide covers how to do a partial refund of deposit in accordance with the Tenant Fee Ban.

This article relates to the ALTO Property Management Module

  1. On the tenancy (or Tenant) go to Actions>Refund

       2.  On the Refund Screen Click Add Refund Item.

     3.  Set the Charge Item to Deposit and tick the deposit box.  Enter a suitable description, the amount to be refunded back to the tenant and any other relevant information.  Then OK. 

         4. Choose a payment method from the drop down box and choose whether to send a copy of the refund note to the tenant.  When ready click Update to refund to the tenant. 


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