Refunding a Fee to a Landlord
Please Note – this method will allow you to pay the money straight back to the Landlord and will not appear on a Landlord Statement.
1. Go to the Landlord that you wish to refund fees to.
2. At the top of the screen Click Actions > Refund
3. On the Refunds screen click Add Refund Item
4. Enter all relevant information then click OK
5. When you are ready to update the refund, ensure that you have selected a Refund Type at the top of the screen, this relates to the method that you will be using to pay the money back to the Landlord. Click Update.