TAPI Integration

TAPI Integration:

Alto integrates with telephony systems using the industry standard TAPI protocol when systems and their associated drivers adhere 100% to TAPI standards.

TAPI lets you ‘click-to-dial’ whereby your telephone will automatically dial a contact’s telephone number when you click the ‘call’ action on-screen. Secondly, incoming calls to your telephone extension will be displayed on-screen with the option to answer the call and open the contact record within alto. As well as displaying the incoming telephone number, alto will match it to a contact, display their full name, address and contact type and include some important information ‘intelligence’ about the caller.


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