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Uploading a property to the internet

Chris Horroll
Chris Horroll
  • Updated

Once you've set the property to have the Available status, the second step involved in Marketing of the property is to upload the property to the internet.

The simplest way of doing so initially is by using our property workflow, which helps you manage properties through the lifecycle of a transaction. 

Uploading a property to the portals

You can publish a property from the property workflow or from the property record. Both give the same result, so use whichever suits you.

Uploading a property to the internet via property workflow
  1. Click Properties on the main navigation bar
  2. Select the relevant property from Recent & Favourite Properties
    1. Alternatively, find the property using the Search Properties bar in the top right
  3. Properties at any of the following status (Instructed, Available, Let (Marketing), Withdrawn, Suspended) will have a Prepare Property banner at the top of the page. 
    Click Review and publish below Portal publishing to open up the property workflow
  4. Here you'll be prompted to choose which portals you want to publish to - Tick Include all portals to publish the property to all portals, or, tick Include against the relevant individual portals
  5. Add in any publishing delays (in hours) using the + or - buttons, if necessary
  6. Click Update portals

  7. A label against each portal will state Sent To Portals to say if it's been successful, the status on the Overview will change, and an entry also appears in the property Timeline

    Property workflow portal publishing.gif
Uploading a property to the internet via the property record

On a property record, you can use the Portal Publishing option to upload the property to the internet portals.

You should ensure that certain sections/fields have been completed as the information contained in them will upload to the portals and your website.

  1. Click Properties on the main navigation bar
  2. Select the relevant property from Recent & Favourite Properties
    1. Alternatively, find the property using the Search Properties bar in the top right
  3. The property Overview displays. Take note of the status - properties will not upload to the portals unless they are set as Available. As such, the Portal Publishing button is only visible on statuses that can be published, i.e. Available, Let Marketing, and Instructed, where it'll automatically update the status of a property to become Available
  4. Below Portal publishing, click Review and publish
    Portal Publishing.png

    1. The Listing Review page may open - this page identifies any errors preventing the property from being uploaded and published, and links out to our property workflow for you to make the amendments (i.e. if a mandatory section/field on the property record hasn't been completed).
      It also acts as a preview of what the property listing will look like on the portals should you want to verify the information beforehand. You can also check the Gallery to review that the main photo and image order has been set correctly

      Aug 24 Listing Review - Alto.png
    2. If there are no errors to fix and you're able to proceed, click Publication settings
  5. Tick Include all portals to publish the property to all portals, or, tick Include against the relevant individual portals
  6. Add in any publishing delays (in hours) using the + or - buttons, if necessary
  7. Click Update portals

  8. A label against each portal will state Sent To Portals to say if it's been successful, the status on the Overview will change, and an entry also appears in the property Timeline

    Portal_Publishing.jpg

FAQs

  • Why has my property failed to upload to the portals?

Regardless of the method you use to upload a property, it may still fail if required information is missing. Ensure that:

  • The Dwelling and Name/No fields don't exceed 50 characters, including spaces

  • A Name/No, and a Town, is entered

    Common reasons a property may fail to upload to portals1.png
    The Dwelling, Name/No, and Town on the full property record

  • Property includes a Summary Description (if uploading to Zoopla)

    Common reasons a property may fail to upload to portals2.png
    The Summary Description on the full property record
    Common reasons a property may fail to upload to portals3.png
    The Summary Description on the property workflow
  • Why is my property showing as commercial on the portals?

The portals use the property's Category and Type to decide whether it appears in the residential or commercial section. Some property types, such as farm types, are commercial-only, so a property with one of those types is listed as commercial even when its Category is Residential.

To check both on the property record:

  1. Click Properties on the main navigation bar
  2. Select the relevant property from Recent & Favourite Properties
    1. Alternatively, find the property using the Search Properties bar in the top right
  3. Click Property on the side menu
  4. Click the Property top tab
  5. Under Market & Ownership, check the Category is set to Residential
  6. Under About the Property, check the Type. If it's a commercial-only type, select the residential equivalent
  7. Click Save

 Note

If the Category and Type are both residential and the property still shows as commercial on the portals, contact Support. Your branch's portal feed setup, or the wording in the listing, can also affect where the portals list it

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