Printing pdf documents in Alto

If a brochure, window card or letter looks correct in Alto but doesn't print as expected, the cause is usually the PDF viewer or print settings on your PC rather than Alto. Alto produces these documents as .pdf files, so printing them from Adobe Acrobat Reader with the right settings fixes most printing problems.

If the document itself looks wrong in Alto, see How are brochures and window cards populated instead.

Check Adobe Acrobat is installed

The PDF viewers built into Chrome and Edge don't have the same printing options as Adobe Acrobat Reader, so check it's on your PC first.

1. Type acrobat in the search bar at the bottom left of your screen and check it appears as an app
2. If Acrobat isn't installed, contact your IT provider

Set Adobe Acrobat as your default PDF app

This makes .pdf files open in Acrobat rather than your browser.

1. Type default in the search bar at the bottom left of your screen and click Default apps
2. Scroll to the bottom of the page that opens, and click Choose defaults by file type
3. Scroll down to .pdf and click the icon alongside it (Choose a default)
4. Select Adobe Acrobat from the list
   1. If a prompt appears, click Switch anyway to continue

Stop Chrome opening PDFs in the browser

This makes Chrome download .pdf files so they open in Acrobat.

1. In Chrome, click the 3 dots in the top right and select Settings
2. Type pdf in the search bar and click Site settings
3. Scroll to the bottom, click Additional content settings and then PDF documents
4. Select Download PDFs

Printing your brochure

With those settings in place, print the brochure from Alto. Choosing Fit in Acrobat's print settings scales the page to your paper, which fixes most layout and sizing problems.

1. In Alto, select a property and click Docs
2. In the dropdown menu, click Print Brochure
3. Chrome downloads the document to the downloads list in the top right. Click the file to open it in Adobe Acrobat
4. In Acrobat, open the print settings and, under Page Sizing & Handling, click Fit
5. Click Print

From now on, documents you print from Alto download to Chrome's downloads list and open in Acrobat when you click them, so you can choose these settings each time. The same settings apply when you print a window card or a letter.

• Related Help Centre articles that you may find useful.

  How are brochures and window cards populated

  Creating and customising a brochure template for a property

  Adding flashes on brochures and window cards