How to clear your browser cookies and cache

Sometimes your browser stores outdated information (known as cookies and cache), which can cause issues when using Alto - such as pages not loading correctly, showing old or incorrect information, or continuing to display an issue after it has already been resolved.

Clearing your browser cookies and cache refreshes this stored data and is a common troubleshooting step that can often resolve these issues quickly and safely.

To clear your browser cookies and cache:

Google Chrome

1. Open Google Chrome
2. Click the ellipsis (3 dots) in the top right corner
3. Scroll down and click Delete browsing data
4. A new window opens - choose a time range for which to clear your data. You can delete everything by clicking More, then All time
5. Tick the boxes for Cookies and other site data and Cached images and files
6. Click Delete data

Microsoft Edge

1. Open Microsoft Edge
2. Click the Settings and more (3 dots) icon in the top right corner
3. Scroll down and click Delete browsing data
4. A new window opens - choose a time range for which to clear your data. You can delete everything by selecting All time
5. Tick the boxes for Cookies and other site data and Cached images and files
6. Click Clear now

Safari (Mac & iOS)

1. Open Safari
2. Click Safari then Settings
3. Click the Privacy tab
4. Click Manage Website Data
5. Click Remove All to delete cookies and cache, then Done