Once your onboarding journey is complete, you'll be introduced to the supporting teams who are there to ensure you continue to get the most value from your Alto subscription - from day to day support to ongoing optimisation, training, and growth.
Meet your supporting teams
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Customer Success: Our Customer Success team is available for any non-technical questions related to Alto or Alto Software Group subscriptions and products.
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Technical Support: The Alto support team is on hand to help you with any technical issues.
You can contact our support team by clicking Contact support below and completing the contact form.
For more information on Contacting support and tracking your tickets, click here.
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Customer Operations: The Customer Operations team is on hand to help you with any general customer service queries in relation to billing, service levels and quotes for adding additional users. You can contact them by completing one of the forms here.
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Design: The Design team is on hand to help you with any changes to your brochures, window cards, browse sheets, letterheads or logo. (FAQs for templates can be found here).
You can contact them directly via email, or, complete the form here.
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Training:
- Self-serve learning
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Alto Skills is your go-to platform for self-paced training. Everything you need to know has been broken down into skills, each taking no more than 3-5 minutes to learn. Alto Skills covers all aspects of Alto from initial setup and getting your first property uploaded, to running your client account or adapting your letter templates to suit your requirements.
For more information, click here. - The Alto Help Centre is your knowledge base of step-by-step articles and videos, designed to help you complete any task in Alto. The search function can be used to locate an article or video that will help guide you through any specific process you need help with, that best resembles your search term. We recommend you scroll down the page to browse the category tiles - the Alto knowledge base category lists all our articles within sections, each one laid out in a similar fashion to the Alto main navigation bar
- Live training
- If you prefer guided sessions or want to watch recordings on demand, you can Access our Alto Essentials training hub
- Alto Impact training - supplementary training designed to help you delve deeper into Alto
Should you have any training queries, you can email us at altoskills@altosoftware.co.uk.
Maximising your Alto subscription features
As part of your Alto onboarding, you’ve been set up with a subscription package that includes a range of features, tools, and services designed to support your business.
The videos below provide an overview of what’s included within your Alto package - from E-Sign and Thirdfort verification checks to Alto Analytics, referrals, and additional services available to you.
If you’re unsure which package you’re on, your Account Manager can confirm this for you.
Alto Standard: What’s included
(An extended, in-depth version of this video is available within your onboarding pod for future reference)
Explore your Alto Standard hub here.
Alto Elite: What’s included
(An extended, in-depth version of this video is available within your onboarding pod for future reference)
Explore your Alto Elite hub here.