Home setup services with Just Move In

Alto has partnered with Just Move In, who, in addition to their Void Utilities Automation service, also offer a free home setup concierge service for anyone that's moving home (either as a sale or let move). 

This service is available as part of your Alto subscription - at no extra cost.

Just Move In make it easier to manage everything from council tax and energy, through to broadband and insurance. From energy and removals through to insurance and storage, they’ll help customers get the best deals, manage their home move admin and altogether create a stress-free home move experience.

Watch this video to see how Just Move In can help your clients.

What are the benefits of using Just Move In?

A fully automated experience.

Benefit from Just Move In's Home Setup Service with: 

• No cost to you or your client - Our partnership with Just Move In is free
• Peace of mind that switching over energy and council tax between tenancies will be seamless
• Home moving concierge service - including the switching of council tax, water, sewerage, and energy
• Additional options to sort out removals, storage, insurance, and bill consolidation
• Earn commission - Just Move In will pay £10 every time a customer buys one or more services. Any questions, please contact partnersuccess@justmovein.com 

You don't need to lift a finger

Alto can automatically guide your clients to Just Move In's services.  We will send emails on your behalf at specific milestones in the home moving journey, removing your need to think about when and how to signpost to movers.  We will only send Just Move In emails where you have recorded that your client is opted-in to General Marketing for 1st and 3rd party electronic marketing communications.

It is your agency's responsibility to ensure the marketing preference recorded in Alto is correct, and that relevant notices have been provided to clients in order to allow for compliant electronic marketing of the Just Move In product.  Do not turn on this service if you are uncertain about your privacy compliance.

How does the partnership work?

Alto can automatically guide your clients to Just Move In's services.  We'll send emails on your behalf at specific milestones in the home moving journey so you don't need to think about when and how to signpost to movers. You can see an example email below.

These emails are automatically sent when:

• Vendors and Buyers - you have recorded in Alto that the client has opted-in for General Marketing and the Ready to Exchange sales progression milestone has been completed, or the progression is marked as Exchanged - whichever happens first
• Tenants - you have recorded in Alto that the client has opted-in for General Marketing and the Tenant Referencing Results Received letting progression milestone is completed, or the progression is marked as Finalised - whichever happens first

The email that is sent out will use the following template:

The email will automatically be populated with your customers details along with your agency name and logo, and will be sent from your designated branch email address.

If you'd like to check what email address and logo will be used in the email, follow the steps below:

Checking your branch email address

1. Click Tools on the main navigation bar
2. In the dropdown menu, click Templates and admin
3. On the side menu, under System Tools, click System Administration
4. Click Branches
5. Click Edit next to your branch
6. Scroll down to Email Address to view the email address linked to the branch (and alter it if needed)

Checking your logo

The logo shown on the email will be pulled from the brand settings relevant to the customer in Alto.

To view or change this:

1. Click Tools on the main navigation bar
2. In the dropdown menu, click Templates and admin
3. On the side menu, under System Tools, click System Administration
4. Click Brands
5. Click Edit next to the brand you wish to view
6. Scroll down to Media Items to view or upload new files

In the event you don't have a brand logo set up, Alto will automatically use the fallback of the logo set up for the branch instead. Where there is no brand or branch logo in place, the group logo will then be used.

Enabling and disabling the home setup service

You can activate, change settings and disable this free service in the Home Setup Services section in Alto.

Activate this feature

This feature is available for all Alto customers as part of their Alto subscription. For new Alto customers, you activate for all your branches with these steps:

1. Click Tools on the main navigation bar
2. In the dropdown menu, click Home Setup Service
3. Click the Settings tab. Tick the settings accordingly as to how you'd like the service to operate, then click Save Changes
4. Click Activate

Disable this service

If you want to stop recommending Just Move In, you can turn the feature off by following the steps below. However, in doing so, you'll be turning it off for all branches in your agency.

1. Click Tools on the main navigation bar
2. In the dropdown menu, click Home Setup Service
3. Click the Settings tab. Untick the settings accordingly, then click Save Changes
4. Click Deactivate

• Related Help Centre articles that you may find useful.

  Void Utilities Automation with Just Move In

  Creating a group - Marketing Preferences

  Electronic Marketing Preference Centre