To keep your account and data secure, Alto now enforces a limit of up to two active sessions per user at the same time. Typically, this means you can be logged in across your desktop and mobile device.
Each Alto user licence is linked to a unique user account, identified by its own login email address. This ensures that access, session limits, and activity logs all belong to the correct person.
The change in session limit helps safeguard your account against unauthorised access and ensures that license usage matches what your organisation is entitled to.
Why you may be logged out
If you exceed the two-session limit (for example, logging in on a third device), the oldest session will be logged out automatically.
This keeps your account secure on trusted devices and ensures that licence usage matches your organisation’s subscription.
What to do next
To ensure everyone in your branch/team can access Alto, we recommend the following:
- Create new users (as needed)
- Deactivate an existing user (if a staff member has left the business)
These steps help you stay secure and make sure everyone has the access they need.
Note
Each Alto user must have their own unique login Email address as not only does it enable access to Alto on a daily basis, but Alto’s user authentication system requires a working, unique email address to ensure the privacy and security of their Alto account.
We understand that not everyone will have their own email addresses, but each user will need to have an address that they can access the inbox of, to enable them to verify (once) and receive and action authentication requests, as well as password update information. In addition, Alto records change logs to help ensure the security of accounts. Having one Email per user enables Alto to know who did what and when.
FAQs
- Why can’t I be logged in on more than two devices?
For your security. Limiting concurrent sessions reduces the risk of unauthorised access and protects your data. Two sessions are enough to use Alto on a desktop and a mobile device.
- Will I lose work when i'm logged out?
No, Alto automatically saves your progress. You can sign in again to continue.
- What if my team needs additional access?
Please see our Create new users article for help with assigning your licences. If you're unable to create a new user and need to request an additional licence, complete the form here.
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