Automate property maintenance and approvals with Tapi

Alto has integrated with Tapi, an AI driven maintenance platform designed to simplify property maintenance workflows for agents, landlords, tenants and contractors.

By integrating with Alto, Tapi streamlines the entire maintenance process - from tenant issue reporting and job creation through to contractor coordination and invoicing. With automated updates, reminders and real time data sync, you can reduce admin, speed up approvals and manage maintenance more efficiently while delivering a better experience for landlords and tenants.

What are the benefits of using Tapi?

• 24/7 AI powered tenant reporting - Allow tenants to report issues at any time, ensuring faster response and more accurate job creation
• Automated follow ups and job progression - Reduce delays with automated reminders and updates that help keep maintenance jobs moving to completion
• Streamlined invoice processing - Automatically capture and sync invoice data, reducing manual entry and improving accuracy
• Faster approvals and reduced back and forth - Minimise communication delays between agents, landlords and contractors to resolve issues more quickly
• Increased capacity and operational efficiency - Save time on maintenance tasks, enabling your team to manage more properties without increasing workload

Setting up the integration

If you would like to request access, whether you're an existing Tapi customer or if you want to get set up as a new customer:

1. Click Integrations on the main navigation bar
2. Click the Property Management category
3. Below Tapi, click View
   1. If you're an existing Tapi customer and want to integrate your account with Alto, click Set Up Tapi. Tick to confirm you have a Tapi account, then click Enable integration. Select the branches you'd like to activate, then click Activate
   2. If you're a new customer wanting to get set up with Tapi, click Register interest. Complete the short form and click Submit. Tapi will then contact you to set up a no-obligation chat so you can find out more about them and how they integrate with Alto

To check on the status of your integration request and whether it's activated within Alto, you can click on Integrations > My Integrations > Tapi Settings > Branches.  

Here, within the Branch integration section, you can view the current status for each branch, alongside the date of the most recent status change.

How does the integration work?

Tapi integrates with Alto to create a seamless, two way maintenance workflow.

Property, landlord, tenant and contractor data is synced from Alto into Tapi, allowing maintenance jobs to be created and managed within the platform.

As jobs progress, status updates are pushed back into Alto, and once completed, invoices and final details are synced automatically to close the job.

This ensures both systems remain aligned, reducing manual input while keeping Alto as your central source of truth.

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