Alto has integrated with Linx (provided by Yo Telecom), who are telecoms providers that connect your business phones with your computer system for instant access to your CRM.
Linx integrates with Alto to display caller details instantly, open records in one click, and automatically log AI call summaries in Alto ensuring accurate, hands-free call notes for every phone call.
What are the benefits of using Linx?
- Instant caller and property insights - See caller and related property details instantly and open the relevant Alto record before answering the call
- AI call recording, transcription and summaries - Automatically record, transcribe and summarise every call, with searchable records and key insights logged directly in Alto
- AI driven agent performance insights - Analyse calls across key metrics to identify training needs, improve consistency and boost conversion rates with unbiased feedback
- Call intelligence dashboards - Track enquiries, viewings, conversions and revenue per agent through clear, actionable performance dashboards
- Missed call tracking and audio branding - Log and return missed calls quickly with one click, while using on-hold and queue time to deliver branded messages
Setting up the integration
If you would like to request access, whether you're an existing Linx customer or if you want to get set up as a new customer:
- Click Integrations on the main navigation bar
- Click the Communications category
- Below Linx (provided by Yo Telecom), click Tell me more
- If you're an existing Linx customer and want to integrate your account with Alto, click Integrate Linx (provided by Yo Telecom). Slide the toggle indicating you have an account and select the branches you'd like to activate. Then, click Integrate, at which point your request will be sent
- If you're a new customer wanting to get set up with Linx, click Register interest. Complete the short form and click Submit. Linx will then contact you to set up a no-obligation chat so you can find out more about them and how they integrate with Alto
To check on the status of your integration request and whether it's activated within Alto, you can view the Tell me more > Integrate page.
Here, within the Branch integration section, you can view a Sent date alongside the available branches you have access to - this is the date upon which an activation email was sent to the partner.
How does the integration work?
Connecting your phone system with Alto transforms how you manage interactions. By instantly displaying client records with every call, you save time and streamline your service.
Click to access their Alto record, view their property address and contact type, greet callers personally and address their needs instantly.
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